Privacy Policy

Privacy Policy

Welcome to ONTYMBOOK.IN (“Website”, “we”, “our”, or “us”). We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you use our digital booking platform.

ONTYMBOOK.IN is a booking system and is not a cab aggregator, transport operator, or taxi service provider. Drivers use the platform through a subscription, and transportation services are provided solely by independent drivers.

ONTYMBOOK.IN does not generate, assign, provide, distribute,  customer leads or ride requests to drivers. Unlike a cab aggregator, ONTYMBOOK.IN does not connect passengers with drivers or arrange transportation services. Customers use the platform only after they have independently engaged with a driver, and the platform merely records and manages the booking digitally.

1. Information We Collect

When you use ONTYMBOOK.IN, we may collect the following information:

  • Full Name

  • Mobile Number

  • OTP verification details (where applicable)

  • Email Address

  • Pickup Location

  • Drop Location

  • Booking Date & Time

  • GPS/Live Location (only with your permission)

  • Device information, browser type, IP address, cookies, and log data

  • Payment transaction details (excluding sensitive payment credentials)

  • Any information voluntarily provided by you

2. How We Use Your Information

We use your information to:

  • Create and manage digital booking records.

  • Share booking details with the driver selected by you.

  • Verify your identity using OTP (where applicable).

  • Process payments where applicable.

  • Provide customer support.

  • Improve our website and services.

  • Detect and prevent fraud or misuse.

  • Comply with applicable legal obligations.

3. Location Information

With your permission, we may collect your live GPS location to improve booking accuracy and help record your pickup location. Location access is optional and may be disabled through your device settings.

4. Cookies

We use cookies and similar technologies to:

  • Improve website functionality.

  • Remember user preferences.

  • Measure website traffic.

  • Analyse website performance.

  • Enhance user experience.

You may disable cookies through your browser settings; however, certain features of the website may not function properly.

5. Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect your personal information against unauthorized access, alteration, disclosure, or misuse. However, no method of electronic transmission or storage is completely secure.

6. Data Retention

Your information may be retained for as long as necessary to provide our services, maintain booking records, comply with legal obligations, resolve disputes, and improve the platform, unless a longer or shorter retention period is required by applicable law.

7. Sharing of Information

We do not sell or rent your personal information.

We may share your information only with:

  • The independent driver associated with your booking.

  • Payment gateway providers.

  • SMS/OTP service providers.

  • Hosting and cloud service providers.

  • Technology and security service providers.

  • Government or regulatory authorities where required by applicable law.

Information is shared only to the extent necessary for operating the platform or complying with legal requirements.

8. Third-Party Services

ONTYMBOOK.IN may use third-party services including:

  • Maps and location services.

  • Payment gateway providers.

  • SMS/OTP verification providers.

  • Website analytics services.

  • Hosting and cloud infrastructure providers.

  • Security and fraud prevention services.

These third-party providers operate under their own privacy policies.

9. Independent Drivers

Drivers using ONTYMBOOK.IN are independent subscribers and are not employees, agents, representatives, or partners of ONTYMBOOK.IN.

ONTYMBOOK.IN only provides a digital booking platform and does not supervise, manage, or control the transportation service provided by any driver. The driver is solely responsible for complying with all applicable laws, licences, permits, insurance requirements, passenger safety obligations, and other legal responsibilities.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will become effective upon publication on this page. Continued use of the website after such updates constitutes your acceptance of the revised Privacy Policy.

 

By using ONTYMBOOK.IN, you acknowledge that you have read, understood, and agreed to this Privacy Policy

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